Network Operations Center (NOC) Technical Leader – Roles &

- Responsibilities A NOC Technical Leader is responsible for overseeing network operations, ensuring service availability, managing incident response, leading the NOC team, and driving operational excellence.

- Network Monitoring &
- Operations

- Oversee 24x7 monitoring of network infrastructure, servers, applications, and services.

- Ensure proactive identification and resolution of network issues.

- Monitor network performance, availability, capacity, and security events.

- Review and validate critical alerts and escalations.

- Incident Management
- Lead the response to major incidents and service outages.

- Coordinate troubleshooting activities across technical teams and vendors.

- Ensure timely restoration of services within agreed SLAs.

- Conduct Root Cause Analysis (RCA) and implement preventive actions.

- Chair incident review and post-mortem meetings.

- Team Leadership &

- People Management

- Manage and mentor NOC engineers and analysts.

- Conduct performance reviews and provide coaching.

- Develop training plans to enhance technical competencies.

- Manage shift coverage, roster planning, and resource allocation.

- Foster a culture of accountability and continuous improvement.

- Escalation Management
- Act as the highest operational escalation point for critical issues.

- Coordinate with internal stakeholders, customers, and third-party vendors.

- Ensure proper communication during service disruptions.

- Escalate risks and critical issues to senior management when required.

- Service Delivery &

- SLA Compliance

- Ensure adherence to Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and KPIs.





- Monitor service performance metrics and operational dashboards.

- Drive improvements in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).

- Prepare service health and operational performance reports.

- Change &

- Problem Management

- Review and approve network changes from an operational perspective.

- Assess risks associated with planned activities.

- Participate in CAB (Change Advisory Board) meetings.

- Identify recurring issues and drive permanent fixes through problem management.

- Stakeholder &

- Customer Management

- Serve as a key point of contact for customers during critical incidents.

- Provide operational updates and status reports.

- Build strong relationships with business units and support teams.

- Participate in governance and operational review meetings.

- Reporting &

- Documentation

- Prepare daily, weekly, and monthly operational reports.

- Maintain SOPs, troubleshooting guides, and runbooks.

- Track incident trends and recommend improvement initiatives.

- Ensure accurate documentation of network architecture and operational processes.

- Continuous Improvement
- Identify automation opportunities to reduce manual effort.

- Drive process optimization initiatives.

- Implement monitoring enhancements and operational best practices.

- Support service transition and onboarding of current technologies.

- Technical Responsibilities

- Maintain expertise in:
- Routing &

- Switching (Cisco, Juniper, Arista)

- WAN, SD-WAN, MPLS

- Firewalls and Network Security

- Wireless Networks
- DNS, DHCP, IPAM

- Data Center and Cloud Networking (Azure, AWS, GCP)

- Monitoring Tools (SolarWinds, PRTG, Zabbix, Nagios, LogicMonitor, Splunk)

- Support architecture reviews and technical decision-making.

📌 Team Leader (Bangalore Urban)
🏢 Infinx
📍 Bangalore Urban