Roles and Responsibility

- Lead and manage a team of customer operations professionals to achieve high levels of customer satisfaction and operational efficiency.

- Develop and implement process improvements to increase productivity and reduce costs.

- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.

- Analyze customer feedback and provide insights to enhance the customer journey.

- Coach and train team members to improve their performance and growth opportunities.

- Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

- Proven experience in customer operations or a related field, with at least 2 years in a leadership role.

- Strong knowledge of customer service principles, practices, and technologies.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Strong analytical and decision-making skills, with attention to detail and accuracy.

- Experience with CRM software and other customer service tools.

📌 Team Leader - Customer Operations (Bengaluru)
🏢 TP
📍 Bengaluru