Responsible for managing and guiding the Call Center team to achieve assigned business and customer-service targets through effective team supervision, performance monitoring, quality control, coaching, and process adherence.

Key Responsibilities:

- Manage and supervise a team of Tele Callers and ensure achievement of daily, weekly, and monthly targets.
- Monitor team performance against key metrics such as connectivity, calling productivity, conversions, follow-ups, lead closure and customer engagement.
- Allocate and distribute customer data/leads to team members and ensure timely follow-up and closure.
- Monitor daily calling activities, including dial count, reachability, attempts, conversion, and pending follow-ups.
- Conduct regular team huddles, performance reviews, coaching sessions, and feedback discussions.
- Monitor call quality through regular call audits and provide constructive feedback to Tele Callers.
- Ensure accurate and timely updating of CRM/DMS/Google Sheets/MIS reports and other required systems.
- Motivate the team and create a positive, performance-oriented work environment.

Key Performance Indicators (KPIs):

- Team Productivity & Utilization
- Calling / Dialing Productivity




- Customer Reachability
- Lead Conversion
- Call Quality Score
- Follow-up & Closure Rate
- Data/CRM Accuracy
- Attendance & Attrition
- Target Achievement

Required Skills & Competencies:

- Strong team handling and people-management skills
- Good communication and interpersonal skills
- Strong customer-service orientation
- Good analytical and problem-solving ability
- Ability to monitor and interpret performance/MIS reports
- Good knowledge of CRM, MS Excel/Google Sheets and call-center applications
- Solid follow-up and coordination skills
- Ability to work under pressure and achieve targets
- Coaching and performance-management skills
- Positive understanding of call-center Operations

Qualification & Experience:

- Graduate in any discipline.
- 2–5 years of experience in a Team Leader role in a Call Centre, BPO, Customer Relationship Centre.
- Experience in handling a team of 10–20 executives will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Team Leader Call Center (Chennai)
🏢 Maruti Suzuki (Popular Vehicles u0026 Services)
📍 Chennai