Team Leader – Sales Process (Operations, Tech Sales)

Location: Airoli, Navi Mumbai

Work Schedule: 5 days working (Monday to Friday / rotational offs as per process)

Department: Operations, Sales Process

Reports To: Assistant Manager / Manager – Operations

About the Role

We are looking for a dynamic Team Leader to manage a team of sales agents in a Tech Sales process (inbound/outbound). You will drive team performance, ensure sales targets are met, coach agents, and maintain quality and compliance standards while keeping engagement and attrition in check.

Key Responsibilities

- Lead and manage a team of 15-20 sales agents to achieve daily, weekly and monthly sales targets.
- Monitor KPIs such as conversion rate, revenue per call, AHT, QA scores, attendance and adherence.
- Conduct regular coaching, call listening, feedback sessions and performance improvement plans.
- Drive product knowledge and upselling/cross-selling skills for technology products and services.
- Prepare and share daily, weekly and monthly performance reports with management.
- Handle escalations and complex customer situations professionally.
- Ensure adherence to process, compliance, and company policies.
- Manage attendance, shift schedules, floor discipline and real-time queue support.




- Motivate the team through contests, recognition and engagement activities to reduce attrition.
- Coordinate with QA, Training, WFM and HR teams for process improvements.

Required Qualifications and Skills
- Graduate in any stream.
- 3+ years of BPO/call center experience in sales, with at least 1 year as a Team Leader or Senior Agent with team handling exposure.
- Prior experience in Tech Sales (US/UK/AU process preferred).
- Excellent verbal and written English communication.
- Strong understanding of sales metrics, target management and coaching techniques.
- Positive MS Excel and reporting skills.
- Strong leadership, problem-solving and people management skills.
- Ability to work under pressure in a target-driven environment.

Good to Have
- Experience in international voice sales (Tech support to sales, software or hardware sales).
- Six Sigma, Lean or people management certifications.

Work Details
- Mode: Work from office, Airoli
- Shift: Night/US shift (as per process requirement)
- Working Days: 5 days a week
- Cab facility: As per company policy

Pay: ₹600,000.00 - ₹950,000.00 per year

Benefits

- Provident Fund

Work Location: In person

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