Role & responsibilities A Team Leader - Last Mile at Delhivery oversees daily warehouse and on-ground delivery operations, managing a team of field executives, delivery riders, and vendor labor to ensure shipments meet service targets.

Key Responsibilities

- Operations Execution: Manage inbound and outbound shipments, receiving, sorting, scanning, load optimization, and final dispatch.

- Team Supervision: Lead delivery associates and field workers, plan shift rosters, assign daily routes, and conduct shift briefings.

- Performance Tracking: Monitor key performance indicators (KPIs) like productivity, delivery success rate, turnaround time (TAT), and service level agreements (SLAs).

- Compliance & Reporting: Enforce safety regulations, handle escalations regarding undelivered packages or customer issues, and maintain daily MIS reports using Microsoft Excel

Preferred candidate profile

- Education: Graduation in any discipline preferred.

- Experience: 1 to 3 years of experience in logistics, supply chain, courier, or e-commerce operations.

- Skills: Proficient in MS Excel, basic operational reporting, problem-solving, and communication.

- Work Type: Full time, on-site role often requiring rotational day and night shifts

📌 Team Lead (Thiruvarur)
🏢 Delhivery
📍 Thiruvarur