All roles

Team Lead — Debt Management

Bengaluru Full time Operations

About The Role

You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.

What you'll do li]:list-disc">

- Run daily huddles, call reviews and live coaching for 12–18 agents
- Own pod-level SLA adherence and recovery targets
- Enforce calling policy, disclosure scripts and RBI Fair Practices norms
- Partner with QA to close conduct gaps before they become escalations
- Report cleanly to clients on performance and audit trails

What we're looking for li]:list-disc">
- 3+ years in collections, with at least 1 leading a team
- Fluency in English plus two regional languages
- A genuine belief that empathy and recovery are not in conflict
- Comfort with dashboards, QA rubrics and structured reporting

Why KVJ Agile Care We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.

Sound like you?

Send us a short note and your CV. We read every application.





Apply now

About The Role

You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.

What you'll do li]:list-disc">

- Run daily huddles, call reviews and live coaching for 12–18 agents
- Own pod-level SLA adherence and recovery targets
- Enforce calling policy, disclosure scripts and RBI Fair Practices norms
- Partner with QA to close conduct gaps before they become escalations
- Report cleanly to clients on performance and audit trails

What we're looking for li]:list-disc">
- 3+ years in collections, with at least 1 leading a team
- Fluency in English plus two regional languages
- A genuine belief that empathy and recovery are not in conflict
- Comfort with dashboards, QA rubrics and structured reporting

Why KVJ Agile Care We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.

📌 Team Lead — Debt Management (Bengaluru)
🏢 InsureX360
📍 Bengaluru