Key Responsibilities-

- Coordinate with VTP; B2B partners, training centres, students, and trainers for day-

- to-day activities.

- Handle and resolve queries related to admissions, enrolment, documentation, classes,

- examinations, certification, and academic processes.

- Assist VTP partners with onboarding, documentation, LMS/portal activities, and
- reporting requirements.

- Coordinate with internal departments such as Admissions, Academics, Examination,

- Finance, and Certification for timely resolution of issues.

- Follow up with students and centres regarding pending documents, fees, attendance,

- examinations, assignments, and other academic requirements.

- Monitor and maintain records of student applications, enrolments, attendance,

- examination forms, results, and certificates.

- Provide basic technical and operational assistance for LMS/online portals and digital
- learning platforms.

- Prepare and share daily/weekly/monthly MIS reports as required.

- Track open issues and ensure timely follow-up until resolution.

- Maintain proper communication through phone calls, WhatsApp, email, and other
- official channels.





- Support VTP team members in organizing training sessions, orientation programs,

- workshops, and other academic activities.

- Ensure all activities are carried out according to MU/VTP guidelines, SOPs, and
- timelines.

- Escalate critical or unresolved issues to the concerned senior/team lead.

Required Skills-

- Good verbal and written communication skills.

- Strong follow-up and coordination ability.

- Basic knowledge of MS Excel, Word, Google Sheets, email, and CRM/LMS platforms.

- Ability to communicate professionally with students, training partners, faculty, and management. Along with positive documentation and record-management skills.

- Problem-solving and multitasking abilities.

Qualification & Experience-

- Graduate in any discipline; candidates with backgrounds in education, management, or
- vocational training will be preferred.

- 2 - 3 years of experience in student support, education operations, training coordination,

- customer support, or a similar role is preferred.

- Age more than 25 yrs.

📌 Support Executive (Noida)
🏢 Mangalayatan University
📍 Noida