We are hiring Support Executives for an International Non-Voice USA Process. The role involves handling customer queries through Live Chat and Email Support, understanding customer concerns, providing accurate and timely resolutions, and ensuring a professional customer experience.

Key Responsibilities:

- Handle customer queries through Live Chat and Email Support.
- Communicate professionally with customers from the USA.
- Understand customer concerns and provide accurate and timely resolutions.
- Handle multiple customer chats efficiently while maintaining service quality.
- Respond to emails using clear and professional business communication.
- Create and update support tickets as required.
- Research and verify relevant information before responding to customers.
- Follow defined SOPs, SLAs, and customer support processes.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain accurate customer records and ensure confidentiality.
- Achieve assigned productivity and quality targets.

Candidate Requirements:

- Excellent written English communication skills.
- Strong grammar, spelling, and comprehension.




- Good computer and internet knowledge.
- Comfortable working with multiple applications and browser tabs.
- Valuable typing speed and accuracy; 45+ WPM recommended.
- Customer-focused, detail-oriented, and comfortable multitasking.
- Candidates with an e-commerce background will be preferred.
- Comfortable working from the office.

Eligibility: Freshers and candidates with up to 2 years of experience can apply. Candidates with experience in E-commerce Customer Support, Chat Support, Email Support, Customer Support, International BPO, Non-Voice Process, Helpdesk, Back Office, Technical Support, or Product Support will be preferred.

Job Details:

Location: Malkajgiri, Hyderabad

Work Mode: Work From Office

Experience: Fresher to 2 Years

Shift Timing: 1:00 PM 9:00 PM

Employment Type: Full-Time

Qualification: Graduate Preferred

Joining: Immediate / Short Notice Preferred

Freshers with excellent written English communication skills are also encouraged to apply.

📌 Support Executive - International Non-Voice Process (Hyderabad)
🏢 Managix Technology And Management Services
📍 Hyderabad