Posted Date: 30 Sep 2026

Function/Business Area: Others

Location: Dehradun

Job ResponsibilitiesOverall Job Mandate

1. The role would be responsible for supporting State Home Connect & Care lead in implementation & execution of all Home Care related activities.
2. Ensure customer satisfaction & minimize customer complaints.
3. Identification of working and setting up highest standards of service offering as benchmark.

Key Responsibilities

1. Assist Home Connect & Care Lead in driving care operations and executing Home Care processes and plans.
2. Ensure service readiness for Home Care at JC/ JP.
3. Ensure customer satisfaction and on-time service delivery: SR calls (complaints).
4. Minimize customer complaints per sub by constantly improving process/delivery.
5. Design Process Audit Framework and Execution Guideline at last mile level.
6.



Execute Quality Audits through third-party QA Partner / Own team as applicable.
7. Improve the skill set of field manpower to bring in a multi-skill set based working culture.
8. Analyze customer complaints for variances and initiate corrective actions - product & services.
9. Establish a capable team of field staff to generate customer loyalty to our brand by offering superior services in the life cycle of customer engagement.

Education Requirement

1. BE/BTech
2. MBA - Preferred

Experience Requirement 7 - 10 years

Skills & Competencies

1. Analytical & Problem Solving Skills
2. Customer Centric Approach
3. Managerial Effectiveness

Please update your profile and upload resume to apply.

Forgot Password

Location Map: Dehradun

📌 State Home Connect & Care Support ( 87170930 ) (India)
🏢 Reliance Jio Infocomm
📍 India