Company Description Kara Express is an international courier and logistics company providing freight, express shipping, courier services, e-commerce logistics, warehousing, and customs clearance solutions across domestic and global markets. Founded in 2015 in Dubai, UAE, the company has expanded with offices in the UAE, Hong Kong, China, India, Turkey, South Korea, and Qatar. Kara Express’ core expertise lies in Europe–Middle East–Asia trade routes, supported by a strong global partner network to deliver seamless logistics solutions.

The company specializes in express deliveries, air and heavy freight, secure warehousing, and efficient customs clearance, enabling businesses to scale with reduced risk and faster market entry. Its mission is to offer rapid, cost-effective, and high-quality logistics solutions tailored to the evolving needs of businesses worldwide.

Role Description This is a full-time, on-site role based in Delhi, India for a Sr. Executive/Dy Manager – Tele Sales & Import Customer Service. The role involves managing tele sales activities, including prospecting new business, following up on leads, and promoting Kara Express’ logistics services to existing and potential customers.

The professional will handle import customer service operations, such as coordinating shipments, tracking deliveries, resolving service issues, and ensuring timely communication with clients and internal teams.

Responsibilities include preparing quotations,



negotiating rates within defined guidelines, and supporting key accounts with order processing and documentation. The role also requires maintaining accurate records in CRM or related systems, collaborating with operations and finance teams, and contributing to sales targets and customer satisfaction goals.

Qualifications

- Strong tele sales and customer service skills, with experience in handling inbound and outbound calls and follow-ups.
- Knowledge of international logistics, air freight, courier services, and import procedures, including documentation and basic customs processes.
- Proficiency in using CRM tools, MS Office (Excel, Word, PowerPoint), and email communication for tracking leads and managing customer interactions.
- Excellent verbal and written communication skills in English; additional regional language skills are an advantage.
- Ability to negotiate, build long-term client relationships, and work towards defined sales targets and service-level commitments.
- Strong organizational and time-management abilities, with attention to detail and problem-solving skills in a fast-paced workplace.
- Prior experience in logistics, courier, freight forwarding, or related industries in a sales or customer service role is highly preferred.
- Bachelor’s degree in Business, Commerce, Logistics, or a related field; relevant professional certifications in logistics or sales are a plus.

📌 Sr. Executive/Dy Manager- Tele sales & Import Customer Service (Delhi)
🏢 Kara Express
📍 Delhi