Job Title: Sr. Executive - Customer Support

Location: Kharadi, Pune.

Job Summary:

Handle complex and escalated support issues, mentor junior executives, and coordinate closely with Product/Development on recurring or critical defects.

Roles & Responsibilities:

- Own resolution of complex/escalated tickets requiring deeper product or database investigation.
- Mentor junior executives and executives on troubleshooting techniques and SLA discipline.
- Liaise with Development/QA teams on bug reproduction, prioritization, and fix validation.
- Identify patterns in recurring issues and recommend knowledge base or product improvements.
- Support critical/priority customer accounts during high-impact incidents.

Education Qualifications & Certifications:

- Graduate in IT/Computer Science; aviation software exposure preferred.

Essential Skills:

- Advanced troubleshooting
- Cross-team coordination
- Mentoring
- Incident management

Experience:

- 2-5 years

📌 Sr. Executive - Customer Support (Kharadi)
🏢 MatchLab Talent
📍 Kharadi