Job Summary

As a part of our Collection Team, you will be responsible for ensuring timely collection of outstanding receivables, maintaining strong customer relationships, and resolving any payment-related issues. This role involves proactive communication with customers, internal stakeholders, and finance teams to optimize cash flow and minimize overdue balances.

Responsibilities

- Customer Follow-ups: Conduct daily follow-ups with customers via calls and emails to ensure timely payments.

- Sales Coordination: Collaborate with the Sales team to address long outstanding and critical payment issues.

- Customer Communication: Respond to internal and external AR inquiries, providing necessary assistance.

- Reconciliation Issue Resolution: Perform customer account reconciliations and resolve open payment discrepancies.

- Collection Tracking: Update the Collection Workbench with follow-up statuses and remarks for global team visibility.

- Mailbox Management: Monitor and manage the AR mailbox to ensure timely responses to customer queries.

- Reporting Dashboards: Prepare and share AR-related trackers and dashboards with Local Finance on a fortnightly basis.





- Discrepancy Identification: Identify and communicate customer payment discrepancies for prompt resolution.

- Aged Unapplied Cash Currency Differences: Investigate and resolve aged unapplied cash and currency variances.

- Document Exchange Invoicing: Monitor and organize document exchange actions for efficient invoicing and customer communication.

Requirements

- MBA degree in Accounting, Finance, or a related field.

- 5+ years of experience in Accounts Receivable, Collections, or a similar role.

- Strong communication and negotiation skills.

- Proficiency in Microsoft Excel and ERP systems.

- Ability to analyze data and resolve discrepancies efficiently.

- Solid organizational skills and attention to detail.

- Team player with the ability to work independently.

Job Function: Finance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist Order To Cash - Collection (Gurugram)
🏢 SoftwareONE
📍 Gurugram