The role is responsible for monitoring and maintaining an organization's IT systems.

Key Responsibilities And Duties

- Responsibilities include support for existing software applications as well as physical infrastructure, system diagnostics and solving hardware or software faults etc.
- This job family includes a wide variety of Tech Support roles such as Maintenance Engineers, Help Desk Operators, Applications Support Specialists etc.

Educational Requirements

- University (Degree) Preferred

Work Experience

- 3+ Years Required; 5+ Years Preferred

Physical Requirements

- Physical Requirements: Sedentary Work

Career Level 7IC The Core Infrastructure Analyst plays a vital role in maintaining critical infrastructure and system availability. The primary function of the Core Infrastructure Analyst within IT Production Services is to quickly identify and address issues that compromise the integrity of business critical systems. Other objectives -

- Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution
- Improves and automates tasks associated with building, configuring, patching, and upgrading core infrastructure platforms, hardware, and software
- Operation and maintenance of core infrastructure platforms and cross-platform integration support
- Implements new infrastructure components in a systematic manner adhering to established standards
- Continual service improvement of infrastructure platforms

Role And Responsibilities

- Provides 16X7 support to restore failed core infrastructure components, utilizing support tools and vendor support
- Troubleshoots and restores complex issues through the use of technical abilities and tools
- Provides technical guidance, oversight, and mentoring to team members as a subject matter expert
- Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently
- Provides disaster recovery support by testing, reviewing, and supporting disaster recovery plans on a routine basis
- Supports projects at the request of business partners
- Documents and tracks hardware and software configuration, migration, testing and deployment solutions

Mandatory Skills

- Perform critical monitoring for production systems and take required steps to remediate business impact.
- Provide support for critical batch processing activities – Autosys and CA7
- Perform routine maintenance recycles for critical applications and servers.
- Perform Basic Incident Management/Triage




- Basic Unix and/or Windows skill for Level 1 tasks
- Willing to work in 16*7 environment.
- Basic Mainframe skill for Level 1 tasks (Optional)

Related Skills Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come.

We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose,



accelerating innovation and delivering meaningful results.

Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If You Are a U.S.

Applicant And

Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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The Core Infrastructure Analyst plays a vital role in maintaining critical infrastructure and system availability. The primary function of the Core Infrastructure Analyst within IT Production Services is to quickly identify and address issues that compromise the integrity of business critical systems.

Other objectives -

- Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution
- Improves and automates tasks associated with building, configuring, patching, and upgrading core infrastructure platforms, hardware, and software
- Operation and maintenance of core infrastructure platforms and cross-platform integration support
- Implements recent infrastructure components in a systematic manner adhering to established standards
- Continual service improvement of infrastructure platforms

Mandatory Skills

- Perform critical monitoring for production systems and take required steps to remediate business impact.
- Provide support for critical batch processing activities – Autosys and CA7
- Perform routine maintenance recycles for critical applications and servers.
- Perform Basic Incident Management/Triage
- Basic Unix and/or Windows skill for Level 1 tasks
- Willing to work in 16*7 environment.
- Basic Mainframe skill for Level 1 tasks (Optional)

📌 Specialist - Infra - Generalist - IN (Mumbai)
🏢 TIAA
📍 Mumbai