Relationship Manager - Retail Position: Relationship Manager - Retail

Job Code: EQU/RM-R/1873375

Entity: Equitas Small Finance Bank

Business Unit: Assets

Department: Mortgages

Employment Type: Permanent

Employment Category: Field

Location Details:

- Zone: North
- State: Rajasthan
- Region: Rajasthan
- Area: Jaipur
- Cluster: Jaipur
- Branch Code: 16036
- Branch Name: Alwar

Posted On: 28 Sep 2026

End Date: 03 Oct 2026

No. Of Openings: 1

Required Experience: 1 - 4 years

Working Language: Hindi, English

Key Result Areas Position: Relationship Officer - MFI

S.NO. | DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | |-------|--------------------------------------------------|-----------|---------------------------------------------------------------| | 1 | Ensure achievement of collections target set for allocated centres. | 50% | % of regular Collections (as per annexure 1) | | 2 | Ensure achievement of new members through AOC | 20% | % of Achievement (as per annexure 2) | | 3 | Achieving the set targets for Cross Sell products | 10% | % of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3) | | 4 | Member Retention | 10% | % of Achievement (as per annexure 4) | | 5 | Self Development | 5% | Annexure 5 | | 6 | Process Orientation | 5% | Annexure 6 |

Annexure 1 - Performance Rating | Rating | Repayment % to be achieved | |-----------------|------------------------------------------------| | 5 (Excellent) | 100% repayment achieved by end of every month during the review period | | 4 (Very Good) | 99.81-100% repayment achieved by end of every month during the review period | | 3 (Good)



| 99.51-99.80% repayment achieved by end of every month during the review period | | 2 (Adequate) | 99.31-99.50% repayment achieved by end of every month during the review period | | 1 (Far below expectations) | < 99.3 % repayment achieved by end of every month during the review period |

Annexure 2 - Scoring Method | Score | % of AOC Target | |----------------|------------------------------------------------| | 5 (Outstanding) | >120% of AOC Target | | 4 (Excellent) | 111 -120% of AOC Target | | 3 (Very Good) | 100% - 110% of AOC Target | | 2 (Good) | 90 -99% of AOC Target | | 1 (Adequate) | <90% of AOC Target |

Annexure 3 - Scoring Method | Score | % of Achievement | |----------------|------------------------------------------------| | 5 (Outstanding) | >120% of Cross Sell Target | | 4 (Excellent) | 111 -120% of Cross Sell Target | | 3 (Very Good) | 100% - 110% of Cross Sell Target | | 2 (Good) | 90 -99% of Cross Sell Target | | 1 (Adequate) | <90% of Cross Sell Target |

Annexure 4 - Scoring Method | Score | % of Achievement | |----------------|------------------------------------------------| | 5 (Outstanding) | >120% | | 4 (Excellent) | 111 -120% | | 3 (Very Good) | 100% - 110% | | 2 (Good) | 90 -99% | | 1 (Adequate) | <90% |

Annexure 5 - Scoring Method | Score | Average Mandays of Training per Team Member | |----------------|------------------------------------------------| | 5 (Outstanding) | >=3 | | 4 (Excellent) | 2.5-2.99 | | 3 (Very Good) | 2-2.49 | | 2 (Valuable) | 1-1.99 | | 1 (Adequate) | <1 |

Annexure 6 - Scoring Method | Score | Audit Score | |----------------|------------------------------------------------| | 5 (Outstanding) | >95% | | 4 (Excellent) | 91 - 95% | | 3 (Very Good) | 81-90% | | 2 (Good) | 71-80% | | 1 (Adequate) | <71 |

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India