Key Responsibilities

- Shop Operations

- Manage the daily opening and closing of the shop.

- Ensure smooth and efficient day-to-day operations.

- Maintain proper discipline and follow company policies.

- Ensure all products are properly displayed and available for sale.

- Staff Management

- Allocate duties and shifts to staff members.

- Monitor staff attendance, punctuality, grooming, and performance.

- Train and guide employees on customer service and shop procedures.

- Handle staff-related operational issues and report major issues to management.

- Sales & Customer Service

- Monitor daily sales and achieve assigned sales targets.

- Ensure excellent customer service.

- Handle customer complaints professionally and report responsible complaints to management.

- Promote bakery, restaurant, and other products to improve sales.

- Cash & Billing

- Supervise billing and cash transactions.

- Ensure proper cash handling and daily cash reconciliation.

- Verify billing accuracy and report discrepancies immediately.





- Maintain required sales and cash records.

- Stock Management

- Monitor stock levels and ensure timely requirements are communicated.

- Check incoming products for quantity and quality.

- Minimize wastage, damage, and product expiry.

- Maintain proper storage and stock rotation.

- Cleanliness & Hygiene

- Ensure the shop, counter, dining area, kitchen/service area, and storage areas are clean.

- Ensure employees follow hygiene and grooming standards.

- Maintain proper food handling and storage practices.

- Reporting

- Prepare and submit daily sales and operational reports as required.

- Report stock shortages, wastage, customer complaints, maintenance issues, and staff concerns to management.

- Maintain accurate shop-related records.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Shop Manager (Kollam)
🏢 MANNAPPAM BAKERY
📍 Kollam