About This Role

7 to 10 years of experience

Skills: SNOW, HRSD, ITSM

Job Title: Senior ServiceNow Developer — ITSM & HRSD

Experience: 7+ Years

About the Role

We are looking for a Senior ServiceNow Developer who brings deep technical expertise in ITSM and HRSD, paired with the confidence to lead client conversations and drive technical initiatives end-to-end. This is not just a development role — you will be a trusted advisor to clients and a go-to technical leader within the team.

What You'll Do

- Lead the design, development, and delivery of ServiceNow solutions across ITSM and HRSD modules, ensuring alignment with client goals and platform best practices
- Own and drive client-facing discussions — from requirement gathering and solution workshops to demos, sprint reviews, and go-live planning
- Architect and implement complex ITSM processes including Incident, Problem, Change, Service Request, and CMDB
- Design and configure HRSD solutions covering Case & Knowledge Management, Employee Service Center, COE setups, and lifecycle events
- Build and manage REST integrations between ServiceNow and enterprise systems, with robust error handling and data validation
- Develop Scoped Applications, UI Scripts, Client Scripts, Business Rules,



and Script Includes for complex business logic
- Create and enhance Service Portal experiences including custom widgets and portal configurations
- Contribute to and lead technical initiatives — identifying improvement opportunities, driving platform governance, and mentoring junior developers
- Leverage GenAI capabilities (Now Assist or similar) and Virtual Agent to enhance automation and self-service

What You'll Bring

- 7+ years of hands-on ServiceNow development experience
- Deep expertise in ITSM — Incident, Problem, Change, Request, SLAs, and CMDB
- Strong proficiency in HRSD — Case Management, Employee Service Center, Lifecycle Events, and COE configuration
- Demonstrated ability to lead client discussions, run workshops, and translate business requirements into technical solutions
- Experience driving technical initiatives — not just executing, but owning outcomes
- Robust skills in REST integrations, Scoped Application development, and Service Portal
- Excellent communication and stakeholder management skills
- ServiceNow certifications (CSA, CIS-ITSM, CIS-HR) preferred

📌 ServiceNow Senior Developer - HRSD & ITSM (Chennai)
🏢 Bounteous
📍 Chennai