Company Description Codians.ai is a technology-driven platform specializing in IT outsourcing, talent hiring, and trusted reviews of IT companies and professionals. The company connects businesses with vetted IT experts, including developers, designers, and consultants, to deliver high-quality project outcomes.
Through detailed profiles, ratings, and reviews, Codians.ai promotes transparency and informed decision-making in the IT services ecosystem. Its user-friendly interface streamlines the process of finding, evaluating, and engaging top IT talent. Codians.ai is committed to fostering a community where organizations can efficiently access reliable IT solutions and professionals can build strong reputations.
Role Description This is a full-time, on-site ServiceNow MIM (Major Incident Management) role based in Bengaluru. The professional in this position will monitor and manage major incidents on the ServiceNow platform, coordinate rapid response and resolution efforts, and ensure timely communication with stakeholders.
Responsibilities include analyzing incident trends, documenting root causes, proposing improvements, and maintaining accurate records in ServiceNow. The role involves close collaboration with cross-functional technical teams, adherence to defined SLAs, and continuous optimization of incident management workflows. The successful candidate will contribute to maintaining high service availability and stability for client IT environments.
Qualifications
1. Handson experience in MIM
2. Handson Experience in ServiceNow
3. Good Expertise in Incident Management
4. Handson experience in Any of the application monitoring tool (Instana, Datadog, Opensearch)
5. Good communication skill
6. Good to have ITIL certifications
7. Positive Expertise in Problem Management
8. Good to have - Dashboard creation in ServiceNow
9. Good to have - Power BI knowledge