Key Responsibilities

- Configure and customize SAM/HAM: entitlements, normalization, reconciliation rules, reclamation workflows.
- Implement data model updates across alm_asset, cmdb_ci, software installations, contracts, vendors.
- Develop Flows/Actions (Flow Designer/IntegrationHub), Business Rules, Script Includes, and UI policies.
- Build integrations via REST/SOAP, MID Server, and import sets (software inventory, SaaS discovery, AD, procurement).
- Implement data quality controls, scheduled jobs, and error handling; optimize performance.
- Create reports/dashboards for compliance, savings, and lifecycle metrics.
- Support UAT, deployment, and release management; maintain technical documentation.
- Collaborate with BA and CMDB/Discovery teams to ensure data consistency.

Required Qualifications





- 6+ years on ServiceNow with 4+ years focused on ITAM/SAM/HAM development.
- Strong JavaScript skills (Server-side), Glide APIs, and ServiceNow configuration.
- Hands-on with IntegrationHub, MID Server, imports/transforms, and data mapping. Nice-to-Have / Certifications • ServiceNow SAM Qualified/HAM Specialist, CSA.
- Experience with Discovery, Software normalization, and common vendor license models.

Technical Stack

- ServiceNow Platform (SAM/HAM), Flow Designer, IntegrationHub, MID Server
- Key tables: alm_asset, cmdb_ci_*, sam_license, sam_sw_install, contract, vendor • REST/SOAP integrations, Import Sets, Transform Maps, Scheduled Jobs

📌 Servicenow Developer (ITAM SAM/HAM) (Gurugram)
🏢 Elance Group
📍 Gurugram