Experience: -

7+ years of overall IT experience, including 5+ years of ServiceNow experience.

5+ years in a ServiceNow ITOM Architect, Solution Architect, or senior technical leadership role.

Significant and proven hands-on experience in designing and implementing enterprise-scale ServiceNow ITOM and CMDB solutions.

Proven experience working with extending ITOM functionality complex, highly integrated, and customized ServiceNow environments.

Location: -

Hyderabad

Educational Qualifications: -

BE/BTech/ME/MTech/MCA/MSc.

ServiceNow CSA (Certified System Administrator) preferred.

ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage.

ITIL Foundation Certification preferred

Safe/Agile Certifications preferred

Skills: -

Mandatory Technical Skills: -

Strong experience as a technically hands-on ServiceNow ITOM Architect on end to end implementations.

Deep knowledge of Event and Management, event normalization, deduplication, correlation, Service Mapping, service visibility, AIOps, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.

Advanced ServiceNow development skills using JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, subflows, custom actions, Scripted REST APIs, IntegrationHub, Import Sets, Transform Maps, scheduled jobs, and asynchronous processing.

Hands-on experience configuring event rules, management rules, correlation rules, service-impact calculations, dashboards, and remediation workflows.

Strong understanding of CMDB, CSDM, CI relationships, application services, and service models.

Strong integration experience using REST, SOAP, IntegrationHub, APIs, webhooks, MID Servers, OAuth,



and certificate-based authentication.

Ability and flexible to independently code, configure, test, troubleshoot, optimize, and deploy complex ITOM solutions.

Strong troubleshooting experience across event ingestion, data transformation, correlation, service impact, integrations, flows, and performance.

Thorough knowledge of cloud operations across Azure, AWS, or Google Cloud.

Strong experience on integrating monitoring tools like Splunk, Dynatrace, Solar winds, Nagios.

Experience designing secure, scalable, reusable, high-performing, and upgrade-safe solutions.

Strong technical leadership, stakeholder management, communication, mentoring, and documentation skills.

Proactive, self-driven, initiative-oriented, and accountable for end-to-end technical outcomes.

Good to Have Skills: -

Experience with AIOps, anomaly detection, noise reduction, predictive operations, root-cause analysis, and automated remediation.

Experience integrating ITOM with Incident, Major Incident, Problem, Change, and Knowledge Management.

Understanding of Kubernetes, Docker, microservices, serverless applications, and contemporary observability practices.

Hands-on experience with PowerShell, Python, Ansible, Terraform, or similar automation technologies.

Knowledge of Service Reliability Management, Cloud Accelerate, Operational Technology Management, or related ServiceNow capabilities.

Experience with Performance Analytics, Process Optimization, Predictive Intelligence, or Now Assist.

Familiarity with Automated Test Framework, source control, CI/CD, and ServiceNow deployment governance.

Relevant certifications such as ServiceNow CSA, CAD, CIS-Event Management, Role & responsibilities

📌 Servicenow Developer (Hyderabad)
🏢 Anlage Infotech
📍 Hyderabad