- With over 4 years of hands-on ServiceNow development experience—including more than two years specifically focused on Customer Service Management.
- Case Intake & Management: Extensive
- Experience building multi-channel intake solutions across the Case Management portal, email, Virtual Agent, messaging, and REST APIs, while configuring complex case models, playbooks, and SLA/OLA frameworks.
- Now Platform Engineering: Skilled in scoped application development, Agent Workspace, UI Builder, Service Catalog, and Knowledge Management.
- Platform Security & Governance: Regularly implement secure, scalable platform foundations using best practices for ACLs, business rules, Instance Scan compliance, and performance tuning.
- ServiceNow Certified System Administrator (CSA) certification [and CIS-CSM certification], with a solid track record of delivering production-ready implementations in complex environments.
📌 ServiceNow Case Management Developer (Hyderabad)
🏢 Insight International (UK
📍 Hyderabad
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