Job Location: Bangalore

Location Flexibility: Multiple Locations in Country

Req Id: 12801

Posting Start Date: 10/1/26

ServiceNow Presales Solution Architect

Level: FJ11 | Experience: 10+ years | Location: Flexible, with travel as required

Suggested level

Senior Consultant / Presales Architect

Experience

10+ years in IT, including robust ServiceNow consulting, process design, solutioning, and presales experience

Primary Focus

Platform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization

Key domains

ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant

Job Summary

Lead the end-to-end solutioning of ServiceNow opportunities—from client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case

Key Responsibilities

- Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.
- Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
- Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
- Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.
- Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.
- Create RFP responses, statements of work, solution narratives, estimates,



benefit cases, and executive presentations.
- Work with technical, delivery, commercial, partner, and client teams to ensure the solution is scalable, secure, commercially sound, and delivery-ready.
- Develop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.

Presales & Solution Expertise
- Strong IT service management process design experience and practical knowledge of ITIL-aligned operating models.
- Deep functional knowledge of ITSM, ITOM, and Strategic Portfolio Management / ITBM, with broader awareness of adjacent ServiceNow workflows.
- Strong experience with ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture.
- Hands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client and server-side components, security rules, flows, notifications, import sets, and custom applications.
- Deep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support
- Experience defining service catalogs, request models, CMDB governance, service mapping outcomes, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.
- Understanding platform implementation lifecycle, upgrades, release governance, testing, training,



organizational change, adoption, and managed-service operations.
- Proven experience estimating functional scope and identifying cost drivers, risks, dependencies, exclusions, and conditions required for a credible commercial model.

Qualifications / Certifications

- Bachelor's degree in business, Engineering, Computer Science, Information Systems, or a related discipline; equivalent relevant experience may be considered.
- 10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.
- 5+ years of IT service management process design experience and strong exposure to ServiceNow implementations or transformations.
- ServiceNow Certified System Administrator preferred; one or more relevant Certified Implementation Specialist credentials strongly preferred.
- ITIL certification is strongly preferred; process, architecture, agile, project, change-management, or business-analysis certification is advantageous.
- Experience in at least 2-3 end-to-end ServiceNow implementation or major transformation and multiple complex presales pursuits is preferred.

Soft Skills & Success Measures

- Excellent written, oral, presentation, facilitation, and executive stakeholder-management skills.
- Strong analytical, troubleshooting, estimation, decision-making, and structured problem-solving capability.
- Quality-oriented mindset with disciplined production of proposals, architectures, estimates, assumptions, and delivery-ready artifacts.
- Collaborative team players who can mobilize matrix teams, manage competing priorities, and work effectively across cultures and time zones.

Relocation Supported: Yes

Visa Sponsorship Approved: No

📌 ServiceNow Presales Solution Architect (Karnataka)
🏢 Fujitsu
📍 Karnataka