Key Responsibilities

1.

Customer

Service &

- Complaint Handling

- Attend customer service complaints related to solar PV systems.

- Understand and diagnose customer-reported technical issues.

- Coordinate with the Service Coordinator for complaint allocation and scheduling.

- Maintain professional communication with customers during service visits.

- Provide updates on service status and resolution.

2.

Solar System

Inspection &

- Troubleshooting

- Inspect solar panels, inverters, cables, DBs, earthing, structures, and other system components.

- Identify faults in solar PV systems and determine the root cause.

- Troubleshoot inverter errors, generation issues, wiring problems, loose connections, and other technical faults.

- Perform electrical testing using appropriate tools and equipment.

- Check system performance and identify abnormal generation or operational issues.

3. Maintenance &

- Repair

- Carry out preventive and corrective maintenance of solar installations.

- Attend breakdowns and technical complaints within the assigned timeline.

- Replace or repair faulty components as authorized.

- Conduct panel cleaning and basic system maintenance where required.

- Ensure proper functioning of the system after completing repair work.

4. Site Visits

- Travel to customer locations for inspection, troubleshooting,



maintenance, and repair.

- Follow the assigned service schedule and report to sites on time.

- Follow company safety procedures while working at customer premises.

- Collect required photographs, readings, and technical information from the site.

5. Documentation &

- Reporting

- Complete service reports after every site visit.

- Record fault details, diagnosis, action taken, materials used, and final status.

- Maintain accurate records of replaced components and service activities.

- Submit photographs, meter readings, and other required documents to the Service Coordinator.

- Escalate unresolved or major technical issues to the Service Manager / Technical Team.

6. Coordination

- Coordinate with Service Coordinator, Service Manager, Project Team, Installation Team, and other departments when required.

- Coordinate with inverter/manufacturer technical support for advanced issues.

- Inform the concerned team about warranty-related issues and component requirements.

- Follow up on pending technical issues until closure.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages

- Flexible schedule

- Food provided

- Health insurance

- Paid sick time

- Paid time off

Work Location: In person

📌 Service Technician (Pathanamthitta)
🏢 Sunsenz by Moopens Energy Solutions
📍 Pathanamthitta