- Service General Manager (GM – Service)

Location: Nellore

Department: Service Operations

Reports To: Managing Director

Interested candidates can apply or share their updated CV at [email protected]

Salary : 45k to 50k

Job Purpose To lead and manage the complete commercial vehicle service operations, ensuring workshop profitability, customer satisfaction, operational excellence, and compliance with OEM standards.

Key Responsibilities

Oversee end-to-end workshop operations, service quality, and customer satisfaction.

Achieve service revenue, labor sales, and profitability targets.

Monitor workshop productivity, vehicle turnaround time (TAT), and first-time-fix rates.

Lead Service Managers, Floor Incharges, Service Advisors, and Technical Teams.

Develop and implement service growth strategies.

Ensure adherence to OEM processes, warranty guidelines, and audit requirements.

Review daily, weekly, and monthly service performance reports.

Handle critical customer escalations and fleet customer relationships.

Ensure implementation of safety standards,



5S, and workshop discipline.

Coordinate with spare parts and sales departments for smooth operations.

Qualification & Experience

Diploma/Degree in Automobile or Mechanical Engineering.

10–15 years of experience in Commercial Vehicle Service Operations.

Minimum 5 years in a senior leadership role.

Experience with Tata Motors, Ashok Leyland, BharatBenz, Eicher, or similar CV brands preferred.

Key Skills

Nellore Commercial Manpower Gaps

Leadership & Team Management

Business Development

Customer Relationship Management

Workshop Profitability Management

OEM Compliance & Audit Management

MIS & Performance Analysis

Pay: ₹22,513.45 - ₹98,065.87 per month

Benefits

- Commuter assistance
- Adaptable schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service General Manager -commercial vehicle (Nellore)
🏢 Kiara Global Services
📍 Nellore