Department: IT / Technology

Location: Adambakkam

Employment Type: Full-time

Reporting To: IT Manager / IT Head

About the Role

We are looking for a Service Engineer – IT to provide day-to-day technical support and ensure the smooth functioning of the organisation's IT systems and infrastructure. The role will be responsible for troubleshooting hardware and software issues, supporting users, maintaining IT assets, assisting with network and connectivity requirements, and ensuring timely resolution of IT-related requests.

The ideal candidate should have strong technical troubleshooting skills, a service-oriented approach, and the ability to manage multiple IT support requirements effectively.

Key Responsibilities

- Provide first-level and second-level IT support to employees and resolve day-to-day technical issues.
- Diagnose and resolve hardware, software, operating system, network, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Set up and manage user accounts, access rights, email accounts, and system permissions.
- Troubleshoot LAN, Wi-Fi, VPN, internet, and other connectivity-related issues.
- Provide technical support for Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
- Monitor and maintain IT systems and infrastructure to ensure availability and smooth operation.
- Perform software installations, system updates, security patches, and preventive maintenance.
- Maintain accurate records of IT assets, equipment allocation, and inventory.
- Coordinate with external IT vendors and service providers for technical support and maintenance when required.
- Record, track, and resolve IT support requests through the designated ticketing or service management system.
- Assist with data backup, antivirus, endpoint security, and other basic IT security activities.
- Support employee onboarding and offboarding, including account setup, access management,



and IT asset allocation or recovery.
- Maintain documentation relating to IT configurations, procedures, troubleshooting, and support activities.
- Assist with the implementation and adherence to IT policies, procedures, and security controls.
- Provide remote and on-site technical support as required.
- Identify recurring technical issues and assist in implementing appropriate solutions.
- Perform other IT-related duties and responsibilities assigned by management.

Required Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Relevant technical certifications will be an advantage.
- Strong practical knowledge of IT hardware, software, operating systems, and basic networking.

Required Experience
- 2–4 years of relevant experience in IT technical support, service desk, desktop support, or a similar role.
- Hands-on experience in hardware and software troubleshooting.
- Experience supporting Windows and Microsoft 365 environments.
- Practical knowledge of network and connectivity troubleshooting.
- Experience in IT asset management and user support.
- Experience handling IT support requests and resolving issues within defined timelines.

Technical Skills
- Microsoft Windows operating systems
- Microsoft 365
- Microsoft Outlook and Teams
- Active Directory / Microsoft Entra ID
- LAN, WAN, TCP/IP, DNS, and DHCP
- Wi-Fi and VPN troubleshooting
- Desktop, laptop, printer, and peripheral troubleshooting
- Antivirus and endpoint security
- Remote desktop and remote support tools




- IT ticketing / service management systems
- Basic data backup and recovery concepts
- Basic understanding of IT security practices

Soft Skills
- Strong troubleshooting and problem-solving abilities
- Valuable verbal and written communication skills
- Customer-service-oriented approach
- Ability to prioritise and manage multiple support requests
- Strong attention to detail
- Good time management and organisational skills
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies
- Professional and courteous approach when dealing with users

Preferred / Additional Skills
- Microsoft certifications
- CompTIA A+ or CompTIA Network+
- ITIL certification or knowledge
- Exposure to cloud platforms and services
- Experience with endpoint management tools
- Basic knowledge of cybersecurity tools and practices
- Experience with IT asset management systems

Key Competencies
- Technical Troubleshooting
- IT Service Management
- Problem Solving
- User Support
- Communication
- Time Management
- Documentation
- IT Asset Management
- Team Collaboration
- Customer Service

Role Expectations The Service Engineer – IT is expected to provide timely and effective technical support, maintain a reliable IT environment, follow established IT procedures and security practices, and ensure a positive support experience for employees. The role requires a hands-on approach, strong attention to detail, and the ability to resolve technical issues efficiently while escalating complex matters when necessary.

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits

- Health insurance

Ability to commute/relocate:
- Adambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Current CTC
- Expected CTC
- Notice Period

Experience:
- IT support: 1 year (Required)

Work Location: In person

📌 Service Engineer – IT (Adambakkam)
🏢 Catapult Consulting Services
📍 Adambakkam