Role & responsibilities
Position- SERVICEDESK GROUP LEAD
Location- Gurgaon
Location- Address:- DLF Phase 1, Gurugram, Haryana 122022
Working Days- 6 Days
SERVICEDESK GROUP LEAD
Service Desk Team Leader and actively looking for a current Team Leader role (IT service desk / helpdesk environment). Ive led a team of 20 Agents, handled incidents, and managed SLAs/KPIs, but I want to be better prepared for team leadershipfocused interviews.
For those who interview or work as Service Desk / Helpdesk Team Leads or Managers:
- What are the most common interview questions you ask or have been asked for a Service Desk Team Leader role?
- Any scenario or behavioural questions I should definitely prepare for (e.g., handling underperformers, escalations, conflicts with stakeholders, shift issues, etc.)
if you are interested kindly share your updated resume at
[email protected]
Call: (phone hidden)
📌 Service Desk Team Lead (Gurugram)
🏢 Progressive Techserve
📍 Gurugram