Service &

- Operations Manager Role Parameters Parameter Weight % A+/A B C/D E Service Operations Manager (MSS) MoM CASA NTB (Nos) 5% 6 5 5 4 Service Operations Manager (MSS) MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 7 6 4 2 Service Operations Manager (MSS) LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) 5% 2.5 2 1.8 1.5 Service Operations Manager (MSS) 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2) 7.5% 6 5 4 2 Service Operations Manager (MSS) Inc HH PH on Mapped Book 7.5% 12 10 8 5 Service Operations Manager (MSS) Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA Service Operations Manager (MSS) Branch Audit &
- Regulatory Compliance (Low IAD Rating,



NIL adverse comment / observation during branch RBI / regulatory visits) 15% NA NA NA NA Service Operations Manager (MSS) Branch Customer Service (FTR, TAT on CASA &
- SR) 10% NA NA NA NA Service Operations Manager (MSS) Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) 15% NA NA NA NA Service Operations Manager (MSS) Branch Operations &
- Compliance (Re KYC &
- Inoperative accounts activation) 10% NA NA NA NA Service Operations Manager (MSS) Branch Operations &
- Process Compliance(RMU, CRL, Pending leads) 10% NA NA NA NA 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% NA 100%

📌 Service and Operations Manager (Chennai)
🏢 equitas small finance bank
📍 Chennai