- (phone hidden)

Job Title: Service Advisor Department: Service / After-Sales

Reports To: Service Manager

Job Summary The Service Advisor is responsible for acting as the primary point of contact between customers and the service department. The role involves understanding customer concerns, preparing repair orders, coordinating with technicians, providing service updates, and ensuring vehicles are delivered on time with a high level of customer satisfaction.

Key Responsibilities

- Greet customers and understand their vehicle/service requirements.
- Inspect vehicles with customers and accurately record complaints and concerns.
- Prepare job cards/work orders with complete and accurate information.
- Explain required repairs, maintenance, parts, labor, and estimated costs to customers.
- Coordinate with technicians and the workshop to ensure timely completion of jobs.
- Monitor repair progress and provide regular updates to customers.
- Obtain customer approval for additional repairs or expenses.
- Conduct quality checks and ensure all requested work has been completed.
- Prepare invoices and explain charges to customers before vehicle delivery.
- Coordinate vehicle delivery and ensure customer satisfaction.
- Handle customer complaints professionally and work toward timely resolution.
- Maintain accurate service records and customer information.
- Promote scheduled maintenance, service packages, accessories,



and other after-sales services where applicable.
- Follow company, manufacturer, safety, and warranty procedures.
- Achieve assigned customer-service, revenue, and productivity targets.

Required Skills
- Good communication and customer-handling skills.
- Basic knowledge of automobiles and vehicle systems.
- Ability to understand and explain technical issues in simple language.
- Strong coordination and follow-up skills.
- Good negotiation and problem-solving abilities.
- Basic computer/ERP/DMS knowledge.
- Ability to work under pressure and manage multiple vehicles/jobs simultaneously.

Qualification & Experience
- Education: Diploma/ITI/degree in Automobile or Mechanical Engineering is preferred.
- Experience: 1–3 years in an automobile service/workshop environment is preferred; freshers with good technical and communication skills may also be considered.
- Languages: Valuable command of the local language and English/Hindi as required.

Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Number of vehicles handled.
- Service revenue and labor sales.
- Customer retention and repeat service.
- Timely delivery of vehicles.
- Accuracy of job cards and estimates.
- Additional service/repair conversion.
- Complaint resolution time.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Service Advisor (Solan)
🏢 yashodha motors
📍 Solan