Key Responsibilities:

- Handle inbound phone and chat interactions confidently and collaboratively

- Understand customer needs quickly uncover sales opportunities and guide customers through the next best action

- Close sales by explaining Microsoft hardware and software benefits clarifying objections and building trusted advisor credibility

- Schedule follow ups based on purchase intent and agree clear next steps with customers

- Capture Voice of Customer and Voice of Business feedback for continuous improvement

Technical Requirements:

- Proven sales orientation ideally with at least two years of Pre sales or Tele sales experience

- Experience with consumer customers preferred with 3C product experience an advantage





- Native or near native proficiency in the supported language and strong market cultural awareness

- Strong verbal and written communication skills including typing proficiency of approximately 55 WPM in English or equivalent local language

- Good understanding of applications CRM sales tools Microsoft products hardware solutions and primary competitors

Additional Responsibilities:

- Total Exp 2 4 Years

- Education Any Graduate

- Location Bangalore Hyderabad

- Shifts Night Shifts 24 7 Versatile shifts

Preferred Skills:

Customer Service

📌 Senior Technical Process Executive (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru