Job Title : CRM Senior Support Engineer

:

We are looking for a CRM Support Engineer with strong experience in Microsoft Dynamics 365 CRM to manage platform support, troubleshoot issues, handle configurations, and improve CRM performance.

Responsibilities :

- Manage day-to-day operations and support of Microsoft Dynamics 365 CRM.
- Provide technical support and troubleshoot CRM issues.
- Handle CRM incidents, service requests, changes, and configurations.
- Support data migration, cleansing, backups, and data quality.
- Create and maintain CRM reports and dashboards.
- Work with business teams to understand requirements and deliver CRM improvements.
- Maintain CRM documentation, configurations, and processes.
- Ensure CRM security, compliance, and data protection.
- Identify opportunities for platform optimisation and enhancement.
- Collaborate with IT, business teams, and other technology teams.

Requirements :





- 5+ years of experience with Dynamics 365 CRM.
- Strong expertise in Dynamics 365 CRM configuration and development.
- Valuable to have : Power Platform / Power Apps.
- Proficiency in Power Apps Portals - essential.
- Strong experience in .NET / C# and Web Services.
- Experience with Azure Cloud Services.
- Advanced SQL Server / Oracle / SQL.
- Experience with Plugins, SSIS, Logic Apps, Web Apps, Function Apps.
- Experience with MVC and multi-tier architecture.
- Strong troubleshooting and production support experience.

Good to Have :

- Azure DevOps
- Agile / Lean methodologies
- NoSQL databases
- Healthcare / Health Insurance domain experience.
- Team mentoring and stakeholder management.

📌 Senior Support Engineer - Microsoft Dynamics 365 CRM (India)
🏢 Bulwark Software Research
📍 India