HIRING | SENIOR QUALITY ANALYST INTERNATIONAL VOICE

Location: Hyderabad

Experience: 5+ Years Overall | 2+ Years in QA On papers Mandatory

Qualification: Graduation – Mandatory

Process: International Voice – Mandatory

CTC: Up to 9 LPA

Notice Period: Immediate Joiners Only

Shift: Rotational Shifts

Working Days: 5 Days | 2 Rotational Week Offs

Transport: Available

Key Responsibilities

- Conduct quality audits and monitor International Voice calls.
- Identify process and quality gaps through RCA, 5 Why and Fishbone Analysis , 7QC Tools
- Track quality trends and recommend effective corrective actions.
- Conduct calibration sessions and drive continuous quality improvement.
- Collaborate with Operations and Training teams to improve overall performance.




- Identify recurring quality issues and support action plans for process improvement.

Required Skills

- Strong experience in Quality Auditing and Quality Monitoring.
- Mandatory experience in International Voice processes.
- Robust analytical, communication and problem-solving skills.
- Hands-on knowledge of RCA, 5 Why, Fishbone Analysis and quality improvement methodologies.
- Ability to analyze quality trends and provide actionable insights.

Interested candidates can DM or share their updated CV.

Sharvani HR | (phone hidden)

📌 Senior Quality Analyst ( BPO ) - Up To 9 LPA || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad