About the Role

We are looking for a Senior NOC Engineer . The candidate will be responsible for monitoring, troubleshooting, and maintaining a high-concurrency VoIP/PBX production environment and handling critical P1/P2 incidents.

Key Responsibilities

- Monitor VoIP and infrastructure health using Grafana, Prometheus, GCP Monitoring, and Homer.

- Troubleshoot SIP, RTP/RTCP, SDP, call quality, jitter, and packet loss issues.

- Manage and troubleshoot Kamailio/OpenSIPS and FreeSWITCH/Asterisk.

- Monitor GCP Compute Engine, VPC, Firewall, Load Balancers, and Static IPs.

- Troubleshoot PostgreSQL/Cloud SQL and PgBouncer issues.

- Analyze SIP traffic using Wireshark and sngrep.

- Handle P1/P2 incidents, execute runbooks, and coordinate Tier 3 escalations.

- Monitor carrier SIP trunks and troubleshoot 401, 403, and 503 errors.

- Mentor junior NOC engineers and support shift operations.

Requirements





- 6–8 years of experience in NOC/Technical Operations/Production Support.

- Strong hands-on experience with VoIP, SIP, Kamailio/FreeSWITCH or OpenSIPS/Asterisk.

- Good knowledge of GCP, PostgreSQL, monitoring tools, and incident management.

- Experience with PagerDuty/Opsgenie, Jira, and Slack.

- Strong troubleshooting, communication, and incident-management skills.

- Ability to work effectively in a 24/7 shift environment.

Why Adit?

- We are a fast-paced organization in a phase of sustained, strategic scale and expansion.

- We offer remote opportunities with Flexible work schedules for better work-life balance.

- Group of 700+ Agile, Smart, and Dynamic IT Professionals.

- Supportive and collaborative work environment.

- Great working and learning setting

📌 Senior NOC Engineer (Ahmedabad)
🏢 Adit
📍 Ahmedabad