About the Role

We are looking for a Senior NOC Engineer . The candidate will be responsible for monitoring, troubleshooting, and maintaining a high-concurrency VoIP/PBX production environment and handling critical P1/P2 incidents.

Key Responsibilities

- Monitor VoIP and infrastructure health using Grafana, Prometheus, GCP Monitoring, and Homer.
- Troubleshoot SIP, RTP/RTCP, SDP, call quality, jitter, and packet loss issues.
- Manage and troubleshoot Kamailio/OpenSIPS and FreeSWITCH/Asterisk.
- Monitor GCP Compute Engine, VPC, Firewall, Load Balancers, and Static IPs.
- Troubleshoot PostgreSQL/Cloud SQL and PgBouncer issues.
- Analyze SIP traffic using Wireshark and sngrep.
- Handle P1/P2 incidents, execute runbooks, and coordinate Tier 3 escalations.




- Monitor carrier SIP trunks and troubleshoot 401, 403, and 503 errors.
- Mentor junior NOC engineers and support shift operations.

Requirements

- 6–8 years of experience in NOC/Technical Operations/Production Support.
- Strong hands-on experience with VoIP, SIP, Kamailio/FreeSWITCH or OpenSIPS/Asterisk.
- Valuable knowledge of GCP, PostgreSQL, monitoring tools, and incident management.
- Experience with PagerDuty/Opsgenie, Jira, and Slack.
- Strong troubleshooting, communication, and incident-management skills.
- Ability to work effectively in a 24/7 shift environment

📌 Senior NOC Engineer (VoIP) (India)
🏢 Adit
📍 India