Job Description
Team Leader – IT Helpdesk Location: Gurugram Work Schedule: Permanent, Full time Shift: US Shift (Night Shift) Working Days: 5 days a week with 2 rotational week-offs Industry: ITES / Managed IT Services / Technology Services Key Responsibilities -Lead, mentor, and motivate a team of IT Helpdesk Executives. -Manage day-to-day IT helpdesk operations across B2B and B2C environments. -Handle customer escalations, supervisor calls, and complex technical issues. -Provide technical guidance on hardware, software, networking, cloud, and managed IT services. -Identify opportunities for automation, AI-enabled solutions, and process improvement. -Ensure compliance with SOPs, organizational policies, and information security guidelines. -Build a positive, collaborative, and performance-driven team culture. - Identify opportunities to recommend relevant IT products, managed services, and value-added solutions. Technical Skills Required: Candidates should have working knowledge of: -Windows 10/11 and macOS -Microsoft 365 and Microsoft Office -Google Workspace -Microsoft Entra ID / Azure Active Directory -User

📌 IT Support (Gurugram)
🏢 Binary Semantics
📍 Gurugram