Monoverse Diamonds & Fine Jewelry is looking for an experienced Senior Jewellery Customer Support Executive with strong knowledge of the jewellery industry, customer handling, and order management.

The ideal candidate should have practical knowledge of jewelry processes, diamonds, and custom jewelry requirements and should be able to coordinate effectively between customers, designers, and internal teams.

Key Responsibilities

- Handle customer communication regarding jewelry inquiries, custom designs, orders, and after-sales support.
- Understand customer requirements and provide professional guidance related to jewelry designs, diamonds, and customization.
- Prepare approximate quotations and price estimates for customers based on their requirements, budget, metal preference (14K/18K/Platinum), stone specifications, and design complexity.
- Suggest suitable jewelry options and modifications according to the customer's budget while maintaining product value and quality expectations.
- Manage customer issues and provide timely solutions while maintaining a premium customer experience.
- Handle complete order processing from the enquiry stage to final delivery.
- Coordinate with designers and production teams for customer requirements, modifications, and updates.
- Understand CAD designs and communicate customer feedback clearly with the design team.
- Follow up on design revisions, approvals, payments, production updates, and deliveries.
- Maintain accurate customer records and update information through CRM/ERP systems.




- Manage multiple customer conversations and ensure timely follow-ups.

Required Skills & Qualifications
- 2 to 5 years of experience in the jewelry industry is required.
- Robust knowledge of jewelry products, manufacturing processes, and industry workflow.
- Diamond cuts
- Shapes
- Carat weight
- Basic diamond specifications
- Knowledge of jewelry designing processes and custom jewelry workflow.
- Experience in customer interaction, issue handling, and relationship management.
- Experience in preparing jewelry quotations and estimating pricing based on customer requirements, budget, metal type, stone selection, and design complexity.
- Strong order processing and coordination experience.
- Excellent written and verbal English communication skills.
- Ability to understand customer requirements and communicate them effectively.
- Knowledge of jewelry CAD designing is preferred.
- Basic understanding of CAD software like Matrix is an advantage.
- CRM and ERP software experience will be an added advantage.

What We Offer
- Opportunity to work with a growing luxury jewelry brand.
- Exposure to international customers and custom jewelry projects.
- Professional growth in the jewelry industry.

Location: Surat, Gujarat Experience: 2-5 Years

Salary: ₹25,000 - ₹35,000/month

Interested candidates can share their updated resume.

Pay: ₹25,899.01 - ₹35,444.89 per month

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Senior Jewellery Customer Support Executive (Surat)
🏢 Monoverse
📍 Surat