- Provide technical support for critical applications and systems.
- Investigate and resolve technical faults and incidents in a timely manner.
- Assist in system upgrades, maintenance, and deployments.
- Participate in User Acceptance Testing (UAT) activities.
- Follow and support incident, problem, and change management processes.
- Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
- Maintain high levels of customer satisfaction and service quality.
Essential Technical Skills
- Strong knowledge of Unix/Linux server platforms.
- Good working knowledge of databases (MySQL, Oracle, etc.).
- Understanding of the Software Development Life Cycle (SDLC).
- Experience with ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Hands-on experience in User Acceptance Testing (UAT).
Desirable Technical Skills
- Prior experience in Telecommunications (Telco) industry.
- Experience in CRM or marketing technology platforms.
Essential Professional (Soft) Skills
- Prior experience in Telecommunications (Telco) industry.
- Experience in CRM or marketing technology platforms.
- Strong customer service orientation.
- Excellent verbal and written communication skills (English).
- Ability to work effectively with stakeholders at all levels.
- Strong problem-solving and analytical thinking.
- Proactive with a robust work ethic and ownership mindset.
- Ability to:
- Work independently and prioritize tasks
- Thrive in a fast-paced environment
- Handle ambiguity and deliver results
- Effective team player with a positive, can-do attitude.
- Ability to manage and resolve conflicts (internal and external).