Key Responsibilities

- Provide technical support for critical applications and systems.

- Investigate and resolve technical faults and incidents in a timely manner.

- Assist in system upgrades, maintenance, and deployments.

- Participate in User Acceptance Testing (UAT) activities.

- Follow and support incident, problem, and change management processes.

- Collaborate with internal teams, vendors, and clients to ensure operational efficiency.

- Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

- Strong knowledge of Unix/Linux server platforms.

- Good working knowledge of databases (MySQL, Oracle, etc.).

- Understanding of the Software Development Life Cycle (SDLC).

- Experience with ITIL processes:

- Incident Management

- Problem Management

- Change Management

- Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

- Prior experience in Telecommunications (Telco) industry.





- Experience in CRM or marketing technology platforms.

Essential Professional (Soft) Skills

- Prior experience in Telecommunications (Telco) industry.

- Experience in CRM or marketing technology platforms.

- Strong customer service orientation.

- Excellent verbal and written communication skills (English).

- Ability to work effectively with stakeholders at all levels.

- Strong problem-solving and analytical thinking.

- Proactive with a strong work ethic and ownership mindset.

- Ability to:

- Work independently and prioritize tasks

- Thrive in a fast-paced setting

- Handle ambiguity and deliver results

- Effective team player with a positive, can-do attitude.

- Ability to manage and resolve conflicts (internal and external).

📌 Senior Engineer- Technical Operations (Gurugram)
🏢 Comviva
📍 Gurugram