- Provide day-to-day operational support for specialised high-volume / high-value applications.
- Diagnose and resolve technical faults within agreed service levels.
- Support and enable application upgrades and releases.
Process Discipline
- Apply structured incident, problem, and change management practices.
- Participate in User Acceptance Testing activities.
- Work within the SDLC, coordinating with development and release teams.
Customer &
- Stakeholder Engagement
- Maintain customer satisfaction through clear, timely communication.
- Liaise with suppliers and employees at all levels of the organisation.
- Operate effectively on client sites where required.
Required Skills Technical —
- Essential
- Strong working knowledge of Unix or Linux server platforms.
- Understanding of the Software Development Lifecycle (SDLC).
- Experience applying disciplined IT incident, problem, and change management.
- Previous experience in User Acceptance Testing.
Technical —
- Desirable
- Industry experience in Telco or CRM/marketing environments.
Professional / Behavioural —
- Essential
- Excellent customer service focus and orientation.
- Ability to deal effectively with suppliers and employees at all levels.
- Proactive with a strong work ethic.
- Proven ability to work on own initiative and prioritise workload effectively.
- Effective team working skills with a can-do attitude.
- Excellent English communication skills, both verbal and written.
- Ability to manage conflict effectively, internally and externally.
- Ability to work in a rapid-paced environment.
- Logical approach and strong problem-solving ability.
- Comfortable working with ambiguity and still delivering results.
Qualifications
- Relevant tertiary qualification in Information Technology or Computer Science.
- Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.