Skills & Requirements:

- Positive communication skills in English & Hindi
- Basic knowledge of MS Office (Excel, Word)
- Ability to handle customer queries professionally via calls, emails, WhatsApp, and chat.
- Strong problem-solving and interpersonal skills.
- Ability to work in a fast-paced e-commerce environment.

Key Responsibilities:

- Handle customer inquiries related to orders, deliveries, returns, exchanges, and refunds.
- Assist customers with product information, order tracking, and after-sales support.
- Coordinate with warehouse and logistics teams for order-related queries.
- Update customer interactions and maintain accurate records in the CRM/system.

· Education: Any Graduate or Undergraduate. · Experience: 0–1 year of experience in Customer Support, Customer Service, or a similar role. Fresher’s with excellent communication skills are also welcome.

Salary – 18k -22K Negotiable

Shifts – Only day shifts from 10:00 AM – 06:30 PM

All Sunday fixed OFF

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Senior Customer Support Executive (Hyderabad)
🏢 Swati Enterprises
📍 Hyderabad