Hiring for Customer Support Executive

Required Qualification Any Degree

Required Experience 1-4 years

Shift timings Flexibility with Shift timings

Salary upto 5LPA

Location Hyderabad

Role

 Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

 Delivers what is promised in line with customer expectations

 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications

 Generating customer loyalty through strong knowledge of key products and services

 Owns and resolves issues and understands how and when to escalate

 Acts as a role model for our Group Values and Behaviors,





supporting colleagues and customers to deliver superior customer service through these values

 Values diversity amongst team

Accountability and Responsibilities

 Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment

 Excellent email writing and verbal communication skills.

 Good prioritizing, planning and organizing skills.

 Adaptable and flexible to change.

 Domain Knowledge required.

 Excellent communication skills and is polite and friendly at all times

 Displays patience and empathy

 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

 Ability to work in a high-volume, fast paced workplace is required

📌 Senior Customer Service Representative (Hyderabad)
🏢 The Hird
📍 Hyderabad