Key Responsibilities:

- Manage and monitor client/society accounts from the central team.

- Handle client queries, complaints, and escalations.

- Monitor ERP operations, tickets, and SLA performance.

- Coordinate with internal teams to resolve customer issues.

- Track account performance and ensure timely resolution of issues.

- Prepare and maintain MIS reports and account updates.

- Identify recurring issues and take corrective actions.

- Maintain good client relationships and ensure customer satisfaction.

- Support the team in handling critical accounts and escalations.

- Guide and support junior CAMs when required.

Required Skills:

- Positive client handling and communication skills.

- Strong problem-solving and coordination skills.

- Knowledge of ERP, ticketing systems, and SLA management.

- Good Excel/MIS reporting skills.

- Ability to handle escalations and multiple accounts.

- Team-handling experience is an added advantage.

📌 Senior Central Account Manager (Bengaluru)
🏢 NoBroker
📍 Bengaluru