Senior Analyst - Voice - Telecom : Networking

Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

We are looking for a qualified with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities

Key Responsibilities:

- Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier).

- Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.

- Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.

- Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.

- Provide timely support to the team members while on complex orders.





- Work on process improvement ideas and co-ordinate with the teams to implement them.

- Work assignment should be handled effectively ensuring there is uniform distribution of tasks.

Skill Requirements

Required Skills and Qualifications:

- Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.

- Strong understanding of network and its related topologies.

- CCNA level knowledge; a CCNA certification is considered a significant advantage.

- Understanding of networking basics (LAN, WAN, firewalls)

- Problem-solving and communication skills

- Good team management skills

- Escalation handling

- Knowledge on report creation using excel and Gemini

Other Requirements

Experience: 4-8 years in telecom provisioning.

📌 Senior Analyst - Voice - Telecom : Networking (Bengaluru)
🏢 HCLTech
📍 Bengaluru