Experience: 3+ Years

Location: Noida (Work From Office)

Shift: US Shift / Night Shift

Employment Type: Full-Time

Job Summary

We are looking for a QuickBooks Online (QBO) Technical Support Specialist with solid accounting knowledge and excellent communication skills to support customers through a voice-based support environment. The ideal candidate should have hands-on experience with QuickBooks Online, bookkeeping, and customer interaction while providing technical and functional assistance to users.

Key Responsibilities

- Provide voice-based support to QuickBooks Online customers.
- Resolve customer queries related to AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Reports.
- Assist customers with QuickBooks Online setup, configuration, troubleshooting, and best practices.
- Conduct customer-facing calls and guide users through issue resolution.
- Document customer interactions and maintain records in CRM/ticketing systems.
- Ensure high customer satisfaction while meeting quality and productivity targets.

Required Qualifications

- 3+ years of experience in Bookkeeping, Accounting, QuickBooks Online Support,



or Customer Support.
- Strong hands-on experience with QuickBooks Online (QBO).
- Sound knowledge of AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Statements.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Comfortable handling customer calls in a voice support environment.

Preferred Qualifications

- QuickBooks Online ProAdvisor Certification (Preferred).
- Experience supporting US-based clients/customers.
- Prior experience in a Technical Support Center, Contact Center, or Voice Process environment.
- Exposure to CRM tools such as Salesforce, Zendesk, or similar platforms.

Key Skills QuickBooks Online (QBO) | Bookkeeping | Accounting Support | Voice Process | Customer Service | AP & AR | Bank Reconciliation | Technical Troubleshooting | CRM Tools | Communication Skills

Candidates with prior experience in QuickBooks Online support and customer-facing voice processes will be highly preferred.

📌 Senior Accountant (Noida)
🏢 KMK
📍 Noida