Description

Seller Support Analyst JD

Job Profile: Account Manager Executive

Location: Gurgaon

CTC: upto 3lpa

Specific Responsibilities

Understand Seller Services products and services and be able to articulate its benefits to sellers

Introduction of various products/services to third party sellers

Track performance of key partners using appropriate metrics to manage performance

Achieve seller launch, selection and seller success targets

Engage with internal and external customers to improve business processes

Flag possible escalation, dive deep to recommend and implement corrective actions

Inputs to drive customer facing metrics to help drive order growth.

Inputs on improving in-stock rates for top selling SKUs

Category/Customer insights on emerging trends, customer searches and selection gap opportunities.

Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)

Sponsored Ad optimisation

Inputs on Automation Tool adoption and action rate

Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics

Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.

Daily operations like price and quantity update, account health monitoring

Account Reconciliation support

Basic Qualifications

1+ years of experience in sales or business development

Bachelor's degree required,

Experience in an analytical, results-oriented environment with external customer interaction

Experience with e-commerce or offline retail would be an advantage

Experience selling nascent products/services into new markets is desired

Requirements

Basic Qualifications

1+ years of experience in sales or business development

Bachelor's degree required,

Experience in an analytical,



results-oriented environment with external customer interaction

Experience with e-commerce or offline retail would be an advantage

Experience selling nascent products/services into recent markets is desired

Preferences

PREFERRED QUALIFICATIONS

Demonstrated intense customer focus

Demonstrated highest level of integrity, intellectual honesty, and strong work ethics

Passionate about internet and e-commerce linked business

Excellent written, oral communication and presentation skills

Proficiency in MS Excel along with a good working knowledge of MS Office Suite

Operate in the system with speed and accuracy necessary to meet Amazon standards

Job Responsibilities

Specific Responsibilities

Understand Seller Services products and services and be able to articulate its benefits to sellers

Introduction of various products/services to third party sellers

Track performance of key partners using appropriate metrics to manage performance

Achieve seller launch, selection and seller success targets

Engage with internal and external customers to improve business processes

Flag possible escalation, dive deep to recommend and implement corrective actions

Inputs to drive customer facing metrics to help drive order growth.

Inputs on improving in-stock rates for top selling SKUs

Category/Customer insights on emerging trends, customer searches and selection gap opportunities.

Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)

Sponsored Ad optimisation

Inputs on Automation Tool adoption and action rate

Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics

Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.

📌 Seller support Analyst (Gurugram)
🏢 Tu0026N Business Services
📍 Gurugram