IMMEDIATE JOINERS /n Job location – Bangalore / Pune /n Candidates should be flexible for 24/7 rotation shifts – this is mandatory. /n 4 days work from Office - – this is mandatory.1 day WFH 9 hour shift /n Support Project - – this is mandatory. /n 1-SAP Basis - Service Request /n Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications /n Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc /n Willing to work in SAP Basis support and projects. /n Able to handle P1 and P2s on BASIS end /n Should experience in Database Administration - Hana and sybase /n Experience in System Upgrade, Add-On Installation and handling the SSL certificates /n Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc /n Experience in handling the Managed Service Delivery model /n Managing the operations and 24/7 delivery unit /n Understanding and working experience in SLA/KPI tracking /n Working experience in a global team with 24/7 support /n De-escalation experience on IT incidents and requests /n Management of multiple activities requiring cross team coordination /n Prior working experience in ECS will be added advantage /n 2-SAP Basis - Zero Outage Room /n Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications. /n Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning,



etc /n Willing to work in SAP Basis support and projects /n Able to handle P1 and P2s on BASIS end /n Root Cause Analysis & Incident Resolution /n Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects /n Identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration /n Working experience in a global team with 24/7 support /n De-escalation experience on IT incidents and requests /n Management of multiple activities requiring cross team coordination /n Prior working experience in ECS will be added advantage /n 3-SAP Basis - Shift Lead /n Positive written and verbal communication /n Management of multiple activities requiring cross team coordination /n Understanding and working experience in SLA/KPI tracking /n Prior working experience in ECS will be added advantage /n Monitor Queue /n Assign new tickets /n Reassign ticket that are coming back /n Getting updates on tickets that have no updates for long time /n Check on tickets that are long in customer action /n Monitor Service Execution /n Check if tickets gets processed in time according start date / scheduled date /n Handover to other shifts /n EIS reaction /n Check on escalated tickets (Escalation Intake Team) -> look for right resource /n Solve escalation /n MIM reaction /n Join Bridgecall and/ or identify technical experts /n Check Dashboard /n Assure quality in ticket processing (time recording, communication, preparation, ...)

📌 SAP BASIS with IN or SR (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru