Job Summary

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, rapid, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

Responsibilities

- Youll provide day-to-day Level 2 support for the Salesforce platform, ensuring timely resolution of user issues and platform-related requests.

- Youll configure and customize Salesforce Sales Cloud and Service Cloud, including creating and maintaining dashboards and reports based on business requirements.

- Youll monitor Salesforce logs and proactively identify, troubleshoot, and remediate bugs and system issues.

- Youll act as the primary point of contact for Salesforce-related queries, providing end-user support and ad hoc training when needed.

- Youll collaborate with Salesforce users to gather feedback, understand pain points, and recommend platform enhancements.

- Youll assist users with production verification testing and user acceptance testing (UAT) to ensure successful deployment of changes.

- Youll support the testing team by participating in Salesforce regression testing for new releases and system updates.

- Youll manage Salesforce data and database integrity, including data cleansing, sandbox preparation,



backup and restore activities, object optimization, and security settings.

- Youll maintain the overall health and security of the Salesforce org, including applying security updates, managing certificates, and ensuring platform stability

Requirements

- Youll hold a relevant qualification in IT, Engineering, Business, or a related discipline.

- Youll bring 5+ years of experience working with Salesforce Sales Cloud and Service Cloud, with Experience Cloud and Pardot knowledge considered an advantage.

- Youll possess Salesforce certifications such as ADM301 or equivalent credentials.

- Youll have hands-on experience building and maintaining Salesforce Reports, Dashboards, and Lightning templates.

- Youll be familiar with Salesforce add-ons such as Conga, OwnBackup, or similar tools, which would be highly beneficial.

- Youll have experience delivering end-user training and supporting user adoption of Salesforce solutions.

- Youll demonstrate excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.

- Youll have proven experience working in complex Salesforce environments and applying strong problem-solving skills to identify and resolve root causes.

- Youll bring a proactive mindset, a strong willingness to learn, and a positive "can-do" attitude toward challenges and continuous development.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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