Role & responsibilities

Key details

- Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects
- Location: Pune • Employment type: Full-time
- Shift: 3pm to 12am (Mexico timing), Consultant should be ready to travel to Mexico

Key activities
- Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
- Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.
- Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.
- Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.
- Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures.
- Create and maintain runbooks, knowledge base articles, and production monitoring dashboards.
- Participate in on-call rotation and post-incident reviews; drive preventive measures.

Must be positive in these topics:
1. Good in communication skills
2. Debugging skills or good in key areas in Salesforce like LWC, Flows, Apex

Regards,

Preferred candidate profile

📌 salesforce support engineer (Chennai)
🏢 Hexaware Technologies
📍 Chennai