Position Name: Salesforce Solution Architect

Location:Bangalore

Experience: 8-14 years

About BinQle

BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary

Lead the technical design and delivery of large-scale Salesforce Service Cloud and Agentforce implementations. Own end-to-end solution architecture, guide development teams, and serve as the primary technical authority for enterprise-scale projects.

What Youll Do

- Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations
- Define data models, security architecture, integration patterns, and system landscape
- Evaluate build-vs-configure trade-offs and enforce platform-native design
- Design scalable case management, omnichannel routing, automation (Flows), and AI-assisted service architectures
- Establish architecture governance, design standards, and technical best practices
- Architect Agentforce-powered service experiences and AI-assisted resolutions
- Design human-in-the-loop and guardrails for AI-driven case handling
- Advise on Agentforce and generative AI within the service experience roadmap
- Lead technical design reviews and solution sign-offs
- Mentor developers and technical consultants on best practices
- Oversee integration architecture between Salesforce and enterprise systems
- Own non-functional requirements (performance, scalability, security, data governance)
- Support release management and DevOps/CI-CD practices
- Act as primary technical contact for client and delivery teams
- Translate business requirements into technical design documents
- Present architecture decisions to technical and business stakeholders




- Collaborate with Project/Delivery Managers to ensure technical feasibility and delivery timelines

What We re Looking For (Must-Haves):
- 8-14 years IT experience, including Salesforce solution/technical architecture
- Proven experience architecting and delivering Salesforce Service Cloud at enterprise scale
- Hands-on experience with Agentforce or Salesforce AI/agentic capabilities
- Strong Salesforce data modeling, security, and integration design background
- Experience leading technical teams and owning architecture decisions
- Service Cloud architecture - Case Management, Omni-Channel, Knowledge, Service Console
- Agentforce - agent actions, topics, grounding, and AI-assisted workflows
- Apex, Lightning Web Components (LWC), Flows, automation, and platform events
- Integration patterns - REST/SOAP APIs, middleware, event-driven architecture
- Data modeling, sharing/security architecture, and governor limit management
- Strong technical architecture and solution design fundamentals
- Experience with Agile delivery, CI/CD, Salesforce DevOps tooling
- Excellent stakeholder communication and presentation skills

Valuable to Have (Optional - only if mentioned):
- Salesforce Application Architect / System Architect certification track
- Salesforce Agentforce Specialist or AI Associate certification
- Experience Cloud, MuleSoft, or Data Cloud exposure
- Experience in contact center modernization or omnichannel transformation
- Exposure to regulated industries - BFSI, Life Sciences, or Retail

Qualifications:

As per requirement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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