Salesforce Service Cloud Technical Lead – /n Job Title: Salesforce Service Cloud Technical Lead /n Job Code: JC-193700 /n Experience: 9+ Years Total Experience /n Relevant Experience: 5+ Years in Salesforce Service Cloud & 4+ Years as a Technical Lead /n Location: Bangalore /n Notice Period: Immediate joiners or candidates with a short notice period are preferred. /n Job Summary /n We are looking for an experienced Salesforce Service Cloud Technical Lead with 9+ years of overall IT experience, including 5+ years of hands-on Salesforce Service Cloud expertise and 4+ years in a Technical Lead role. The ideal candidate should have strong technical knowledge of the Salesforce platform, experience leading development teams, designing scalable solutions, and working with stakeholders to deliver enterprise-grade Service Cloud implementations. /n Key Responsibilities /n Lead the design, development, and implementation of Salesforce Service Cloud solutions. /n Provide technical leadership to Salesforce development teams and mentor developers. /n Design scalable Salesforce architecture and data models based on business requirements. /n Develop and review Apex, Lightning Web Components (LWC), Flows, and other Salesforce components. /n Troubleshoot complex technical issues and provide effective solutions. /n Collaborate with business stakeholders, architects, and cross-functional teams throughout the project lifecycle.



/n Conduct code reviews and ensure adherence to Salesforce best practices and coding standards. /n Support CI/CD deployments and release management using Salesforce DevOps tools. /n Ensure platform performance, security, and maintainability across environments /n Mandatory Skills /n Strong experience in Salesforce Service Cloud implementation and customization. /n Expertise in Apex, Lightning Web Components (LWC), Flows, and Salesforce App Development. /n Experience with Salesforce Platform Architecture and Data Model Design. /n Hands-on experience with REST/SOAP APIs and Salesforce integrations using middleware. /n Strong understanding of Salesforce Security Model including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy. /n Experience with CI/CD and Salesforce deployment tools (Copado, Gearset, Change Sets, or similar). /n Robust troubleshooting and debugging skills. /n Experience in stakeholder management and leading technical teams. /n Excellent communication and collaboration skills. /n Nice-to-Have Skills /n Experience with Salesforce Testing Framework, including Unit Testing and Test Coverage /n Salesforce certifications such as Service Cloud Consultant, Platform Developer II (PD2), or Architect certifications. /n Knowledge of Salesforce Chat, Chatbots, Einstein Bots, or Agentforce. /n Preferred Candidate Profile /n Immediate joiners or candidates with a short notice period are preferred.

📌 Salesforce Service Cloud Technical Lead (Bengaluru)
🏢 IMR Soft
📍 Bengaluru