Salesforce QA / Test Engineer – Agentforce & AI Solutions

Experience: 1+ Years

Location: Remote – India

Notice Period: Immediate Joiners Preferred

Employment Type: Contract / Full time

Role: Salesforce QA / Test Engineer

Job Overview

We are looking for a detail-oriented and analytical Salesforce QA / Test Engineer to support quality assurance and test execution for advanced customer support modernization initiatives.

The ideal candidate will have hands-on experience in Salesforce testing, Service Cloud, functional and integration testing , along with an understanding of AI-driven Salesforce capabilities, Agentforce, grounded prompts, and automated workflows .

You will work closely with Solution Architects, Developers, Business Analysts, and client stakeholders to design test strategies, execute comprehensive test scenarios, identify defects, and ensure high-quality delivery of Salesforce solutions.

Key Responsibilities1. AI & Agentforce Testing

- Design and execute test scenarios for Salesforce Agentforce autonomous actions and AI-driven workflows.
- Validate grounded prompt templates, sentiment analysis, Next Best Action, and AI-generated case summaries .
- Verify AI responses for accuracy, relevance, grounding, consistency, and potential hallucinations .
- Validate AI functionality against applicable Einstein Trust Layer guardrails and data security requirements .

1. Salesforce Service Cloud & Functional Testing

- Perform end-to-end functional testing of Salesforce Service Cloud implementations.
- Validate Case Management, Salesforce Flows, Omni-Channel routing, background case creation, and customer intervention workflows .
- Perform UI validation for Lightning Web Components (LWC) and Salesforce page layouts.
- Execute functional, regression, integration, system, and end-to-end user-journey testing.

1. Test Planning & Strategy

- Create and maintain comprehensive test strategies, test plans, test cases, test scenarios, and test scripts .
- Develop test scenarios based on Technical Design Documents (TDDs),



business requirements, user stories, and acceptance criteria .
- Identify test coverage gaps and ensure adequate coverage across Salesforce functionality and integrations.

1. API & Integration Testing

- Perform testing of REST and SOAP API integrations between Salesforce and external systems.
- Validate API requests, responses, payloads, data mapping, and error handling.
- Verify data integrity and trigger behavior across integrated systems and automated workflows.
- Use tools such as Postman for API testing and validation.

1. Security & Data Validation

- Validate Salesforce security and data visibility configurations, including:
- Profiles
- Permission Sets
- Field-Level Security (FLS)
- Sharing Rules
- Role Hierarchy
- Data visibility and access controls
- Validate Einstein Trust Layer data masking and security policies where applicable.
- Ensure sensitive customer and business data is appropriately protected during testing.

1. Defect Management & Triage

- Identify, document, prioritize, and track defects using Jira, Azure DevOps, or similar tools .
- Collaborate with developers and technical teams to reproduce and troubleshoot issues.
- Perform defect retesting and regression testing after fixes.
- Maintain accurate defect status, severity, priority, and test evidence.

1. Test Automation & Regression

- Build and maintain automated regression test suites for critical Salesforce user journeys.
- Work with automation tools such as Selenium, Provar, Playwright, Cypress, or Robot Framework .
- Automate repetitive functional and regression scenarios wherever applicable.




- Maintain reusable automation scripts and ensure reliable test execution.

1. UAT Support

- Support User Acceptance Testing (UAT) activities with Business Analysts and client stakeholders.
- Prepare test data, environments, test scenarios, validation checklists, and execution reports.
- Assist stakeholders in validating business processes and resolving UAT-related defects.

Required Skills & Experience
- 1+ years of experience in Software Quality Assurance / Testing.
- Hands-on experience with Salesforce testing , preferably within Service Cloud environments.
- Strong understanding of:
- Salesforce Service Cloud
- Case Management
- Salesforce Flows
- Lightning Web Components (LWC)
- Salesforce security and data visibility
- Understanding or practical experience in testing AI/GenAI functionality, conversational interfaces, prompts, or virtual agents .
- Knowledge of Agentforce, grounded prompts, AI-generated responses, sentiment analysis, or Next Best Action is highly desirable.
- Experience with test automation tools such as Selenium, Provar, Playwright, Cypress, or Robot Framework .
- Experience with API testing tools such as Postman .
- Strong understanding of functional, regression, integration, system, and end-to-end testing .
- Experience with Agile methodologies and defect management tools such as Jira, Azure DevOps, or TestRail .
- Ability to create and manage test data across Salesforce sandbox environments.
- Familiarity with Data Loader and/or SFDX CLI for test-data management is preferred.
- Strong analytical, troubleshooting, documentation, and communication skills.

Preferred Certifications & Qualifications
- Salesforce Certified Administrator
- Salesforce Certified AI Specialist
- ISTQB Certified Tester – Foundation or Advanced Level
- Experience testing Generative AI features, chatbots, decision trees, Agentforce, or contact-center/Omni-Channel integrations .
- Exposure to Salesforce Einstein Trust Layer and AI governance concepts .

📌 Salesforce QA / Test Engineer – Agentforce & AI Solutions (India)
🏢 MindBrain
📍 India