Sales Trainer & Quality Analyst

Company: Rich & Robust

Job Type: Full-time

Location: Stock City, D-244 (A B-E, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307

Experience: 1–3 years

Salary: ₹ 2.5 LPA + Performance Incentives

Job Overview

Rich & Robust is looking for a Sales Trainer & Quality Analyst to monitor sales calls, evaluate team performance, identify areas for improvement, and coach sales executives to improve their communication, customer handling, and conversion performance.

The role requires someone with strong listening, analytical, communication, and coaching skills who can turn call observations into practical guidance for the sales team.

Roles & Responsibilities

- Regularly listen to and review sales call recordings.
- Evaluate calls for communication quality, sales approach, product/service explanation, customer engagement, and closing techniques.
- Identify gaps, mistakes, missed opportunities, and areas where the salesperson can improve.
- Provide clear and constructive feedback after reviewing calls.
- Guide team members on better opening statements, questioning techniques, pitching, objection handling, follow-ups, and closing.
- Conduct regular coaching and feedback sessions with sales executives.
- Share examples of effective conversations and recommended responses.
- Monitor whether employees are implementing the feedback provided.
- Track call-quality and individual performance metrics.
- Identify common issues across the team and recommend training/coaching interventions.




- Work closely with the sales manager/team leader to improve overall team performance.
- Support the onboarding and training of new sales team members.
- Prepare regular call-quality and performance reports for management.

Candidate Requirements
- Excellent verbal communication and active listening skills.
- Robust understanding of sales conversations and customer psychology.
- Ability to critically analyse sales calls.
- Ability to give feedback in a professional and motivating manner.
- Good coaching and team-management skills.
- Strong problem-solving and analytical ability.
- Previous experience in sales, quality analysis, sales training, telecalling, or team coaching is preferred.

What We Expect The candidate should be able to follow a simple coaching process: Listen → Analyse → Identify the Gap → Give Feedback → Demonstrate the Correct Approach → Coach → Monitor Improvement The objective is not just to find mistakes, but to help every salesperson improve their call quality and sales performance.

Key Performance Areas

- Sales-call quality
- Communication improvement
- Customer handling
- Objection handling
- Follow-up quality
- Sales-process adherence
- Conversion improvement
- Individual team-member development
- Overall team performance

Apply Now: Join Rich & Robust and help build a stronger, more professional, and higher-performing sales team.

Pay: ₹200,000.00 - ₹250,000.00 per year

Benefits

- Cell phone reimbursement
- Flexible schedule
- Paid sick time

Work Location: In person

📌 Sales Trainer & Quality Analyst (Sahibzada Ajit Singh Nagar)
🏢 Rich Robust
📍 Sahibzada Ajit Singh Nagar